Good questions. Clear answers.
Find what you need, whether you own a home or are planning a stay.
For owners.
Where does Vistay manage homes?
We work across six destination groups: Park City; Driggs / Victor; Bear Lake; Brian Head; Duck Creek Village / Panguitch Lake / Alton; and St. George / Hurricane. Contact us to discuss a specific property.
What is the management fee?
Vistay’s management fee is 30% of net revenue, as outlined in our owner FAQ. We will walk through what net revenue means in your agreement, the services included, and any owner-paid expenses before you commit.
How do I get started?
Begin with a free property assessment and revenue estimate. We discuss your goals, then plan onboarding, media, listing setup and a target launch date.
What is included in full-service management?
Our services include listing creation, distribution, dynamic pricing through PriceLabs, paid marketing, 24/7 guest communication, guest screening, property oversight, housekeeping and maintenance coordination, and permitting and tax coordination. Your agreement sets out the scope and costs for your home.
What am I responsible for as the owner?
Owners remain responsible for HOA dues, homeowner’s insurance, utilities and property taxes. We coordinate services such as cleaning, maintenance, linens, landscaping, snow removal and pool or hot-tub care; discuss the associated expenses and approvals during onboarding.
How often will my home be inspected?
Our service plan includes weekly walkthroughs and formal quarterly inspections, with monthly inspection reports available to owners.
How do I see earnings and booking activity?
Monthly statements and booking information are available through the Hostaway owner portal. Vistay also provides annual 1099 documents.
Can I still use my own property?
Yes. Discuss your personal-use plans with the team so we can coordinate the calendar and prepare the property. Existing guest reservations and the terms of your management agreement still apply.
What happens if a guest causes damage?
Vistay coordinates guest damage insurance through Safely. Ask the team to explain applicable coverage, limits, exclusions and the claims process for your home; maintain your own homeowner’s insurance as required.
Can Vistay help me switch from another manager?
We start by reviewing your home, existing reservations, current agreement and desired timing. Together we plan a transition for listings, guest communications, access and property care.
Will a revenue projection guarantee my income?
No. Projections help you plan, but actual earnings depend on the home, market demand, rates, availability, season and operating expenses. We will discuss the assumptions with you.
Does Vistay handle permits and lodging taxes?
Our compliance team coordinates STR permitting and sales-tax remittance on the owner’s behalf. Property eligibility, HOA rules and local approvals are reviewed during onboarding.
For guests.
Where can I book a Vistay home?
Book directly at book.vistay.net for current homes, availability, rates and booking terms. Vistay homes are also distributed on travel platforms including Airbnb, Vrbo and Booking.com.
How do I receive check-in instructions?
Property-specific arrival instructions and access details are provided before your stay. Review your booking messages, and contact the team if anything is missing.
How do I contact the team during my stay?
Vistay provides 24/7 guest communication. Use the messaging platform for your reservation or the direct contact information provided with your stay. For time-sensitive assistance, call +1 (435) 214-1296.
Are pets allowed?
Pet policies vary by home. Check the individual listing and booking terms before reserving, including any pet fees or restrictions.
What are the cancellation rules?
Cancellation terms depend on the home, rate and booking platform. Read the terms shown for your reservation before booking; contact the team with questions about an existing stay.
What amenities and sleeping arrangements are included?
The individual property listing is the source for bedrooms, sleeping arrangements, maximum occupancy and amenities. A hot tub, pool or other feature is included only where the listing specifies it.
What about parking and winter access?
Parking arrangements and access vary by property. Follow the arrival instructions and check seasonal conditions; mountain stays may require additional preparation in winter.
What if something is not working in the home?
Contact Vistay using your reservation message thread or the stay’s direct contact details. The team will help troubleshoot and coordinate the appropriate response.
Can I request concierge help?
Vistay offers concierge-style assistance. Ask the team about your plans so we can explain what is available for your particular stay.
Can I book for dates that appear unavailable?
Availability is shown on the live booking site. If your preferred dates are unavailable, try different dates or contact us for help finding another suitable home.